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Terms & Conditions

  • Wish91.com is a website from OM BAKER which is registered by govt. of Delhi.

  • Access to Website

    We accept same day orders till 8pm only.After this time slot all orders will consider for next day delivery.

    we request our clients to choose delivery time from the given time slot,we do not guaranteed 100 % timely delivery .

    Delivery timings if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, during rush hour days like Valentine's Day, Mothers Day, Rakhi, New year Eve etc, the order cancelation would not be possible in such circumstances

    For Valentine Midnight delivery, delivery will be done between 10 PM to 12 AM.

  • Discounts:

    All the discounts are made by wish91 team and can be clubbed together.

  • Address Change:

    Any changes to the delivery address would be entertain without any other charges if update before 48hrs of actual delivery time. Any changes will not entertain same day of delivery.

  • Order Change:

    Any changes in the product will be entertain only before 48hrs of delivery with extra charges as per actual. Any changes will not entertain same day of delivery.

  • Delivery Product:

    Products like flower arrangements and cakes cannot be gurranted as 100% same as on the website.their might be slightly difference from the website as every florist and chef has their own style to make the designs.

  • Damaged deliveries:

    Any complaint regarding damage product delivery will entertain within 24hrs only with the substantial proofs of the damage made to the product.

  • Rules for delivery:

    * Delivery will be managed as per your given slot, In any case recipient refuse to accept the order it’ll consider as delivered .

    * Flower Aura will be able to attempt delivery of your gifts only ONCE. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases:

    1. Incorrect shipping Address.
    2. Recipient not available at the given address.
    3. Door locked.
    4. Wrong landlines / Mobile number or Extension number which may render us unable to reach the recipient for the delivery.
    5. Recipient refuse to accept the product.
    6. Delivered to the neighbour,door and security guard.

  • Substitution Policy :

    Occasionally, substitution of the product can be made due to non-availability of products .In such cases our team will arrange best product of that same or higher cost with your acknowledgement.

  • Dealing with Fraudulent Customers:

    If we find out any fraudulent behavior from any client in terms of wrong address, unethical message, odd delivery timings or any other reason, we hold the power to reject that order or ban that customer without being answerable to any one.

  • All couriers will be delivered within 3-9 days.we do not guaranteed courier delivery timings.

  • All the terms and condition can be changed by wish91 without any prior notice :

    These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Delhi.

  • I understand that Wish91 can send transactional and promotional messages on my registered phone number.